| Case Study – ‘Building Management Capacity through Coaching’
Business Situation:
Ø Turnaround business with very stretched management resources
Ø Management required to simultaneously manage ‘business as usual’ & turnaround initiatives
Ø Turnaround & growth required new management competencies
Business & People Challenge:
Ø Equip, retain, and grow the management team to lead a successful turnaround
Ø Significantly enhance aggregate management capacity without adding new people
Ø Create a ‘release valve’ facility for overstretched management to get help
Solution – The Role of Coaching to Build Management Capacity:
ü Introduced a Management Capacity Building initiative
ü Management team jointly defined each others ‘Key Development Area’ every 3 months
ü External coach given the mandate to facilitate progress in the ‘Key Development Area’
ü Coaching intervention was mainly through scheduled telephone calls and electronic communication
ü Progress monitored by individual and coach and part of monthly management meeting
Impact of the Coaching Initiative:
ü Low cost support for overstretched management in difficult turnaround situation
ü Helped management team accept each other’s limitations and respect each other’s strengths
ü Promoted a culture where capacity building was valued and integrated into management process
ü Obvious impact on the aggregate competence & confidence of the management team
ü Built mutual trust with shared goals and common purpose
ü Brought an element of fun and personal growth in a demanding business situation
ü Significant indirect contribution to a successful business turnaround
PEOPLE | PRODUCTIVITY | PERFORMANCE
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